Workplace surveillance is being supercharged by AI that lets employers create custom tools to watch their worker’s every move.
In the UK, the legal services company the Co-op is reportedly using AI models to constantly record and monitor what its human employees say and evaluate their interactions with customers.
According to a scoop from The Guardian, what one whistleblower called an “oppressive and dystopian” system uses an OpenAI model trained to assess more than 50 different aspects of each phone call and give pass and fail scores.
Depending on how much time they spend speaking to customers, workers are sometimes monitored by AI for up to several hours each day, one worker said.
