Planning your next getaway? You’d be wise not to trust the advice of an AI chatbot — even if they’re explicitly designed to draw on the testimonies of real travelers.
As The Guardian reports, an AI tool from Tripadvisor designed to summarize the reviews of hotels and other locations on its platforms routinely glosses over some of the horrifying complaints that guests have made about their stays.
The AI described one hotel in Cape Verde as “spotless,” failing to mention that it was being sued for mass food poisoning, according to the findings of the consumer campaign organization Which?, reported in the newspaper.
And for a resort in Turkey facing multiple complaints of sexual harassment, the AI waxed enthusiastic about its “friendly service,” merely alluding to those serious allegations as “lapses [in service] noted by a few.”
