Not immediately jumping on the AI bandwagon like everyone else is? It says something that Chili’s doing this— yes, the casual dining chain with the big red pepper logo — is being seen as shrewd decision making and not just common sense.
Chris Caldwell, the chief information officer at Chili’s owner Brinker International, emphasized in recent interviews how the company wasn’t “all in” on AI, and is instead focused on overhauling its tech in more practical ways.
“I’m not chasing AI to go, ‘Guys, Anthropic just released a new LLM, and we need to use it because it’s cool,’” he told Business Insider.
The ethos: any tech being deployed should be improving food service and atmosphere. Sound like a dig at AI, anyone?
