Now that AI models have officially passed the Turing Test, there’s no doubt that they’re capable of imitating human traits — at least in text form — to a degree that would have flabbergasted even an expert just few years back. After all, large language models are built by digesting copious amounts of human-authored content, making them little more than algorithms that mirror our behavior back at us.
But the more we use AI tools like OpenAI’s ChatGPT or Anthropic’s Claude, those tables are starting to turn: chatbots appear to be influencing human behavior making us behave more like them — a terrifying thought as the tech plays an ever-greater role in our lives.
As detailed in a new paper in the journal AI & Society, designed to build out a new framework and start a discussion, an international team of researchers suggested that the use of AI chatbots, specifically in customer service settings, could be making humans act more robotic even as bots become more like us.
“As generative systems and socially responsive service agents enter everyday consumption, human-AI interaction increasingly resembles a quasi-social encounter rather than a utilitarian interface,” they wrote.
